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Exchanges FAQs

If you can't find what you're looking for please contact us and we'll get in touch within 24 hours.

RETURN POLICY FAQS

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If you can't find what you're looking for please contact us and we'll get in touch within 24 hours.

DO YOU DO RETURNS?

KMV The Label would be happy to exchange an item, but unfortunately at this time we do not accept returns. If it's a sizing/colour issue where you have ordered the wrong size or there is a defect on our end then we are happy to send you the perfect fit. However, in order for our team to accept your exchange your loungewear must be unwashed and unworn. If we receive items that are dirty or deemed unsellable (not in new condition), we have the ability to not accept your item(s) for exchange and the customer can choose to have the item(s) shipped back at their own expense.

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HOW DO I MAKE AN EXCHANGE?

To complete an exchange, please click here and complete this form & email to kmvthelabel@outlook.com. Once we receive your completed form, we will provide you with further details on how to get your item back to us. The returned item(s) can be put into a new bag or box and PLEASE INCLUDE THE EXCHANGE FORM IN THE BAG/BOX., without the form the exchange cannot be processed. Once you have submitted the form and received confirmation from us, please proceed to send your item[s] to the provided address (we will email you this info). 

HOW LONG DO I HAVE TO MAKE AN EXCHANGE?

All exchange item(s) must be mailed within 7 days of receiving your order and will be inspected before processing your exchange.

DO YOU COVER COSTS FOR EXCHANGES?

All shipping expenses both ways for an exchange are the responsibility of the customer. However, if there is a defect on our end we will be happy to cover the shipping costs.

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